The client provides editing and publishing assistance for its customers. Once a customer is ready to begin writing a specific topic for a report, a minimum amount of information is provided to the client and a workflow would be engaged. The process would involve various email threads including different business units. Because the process flowed via email, there was no visibility for other customers to search and locate topics already being written on. Further, the process for reporting on the status of current reports was time-consuming.
The client requested a web solution powered by a custom workflow that catered to their unique business needs but would allow customization of the workflow activities, while providing visibility to the rest of the organization.